Gold Medalist Astrologer & Certified Reiki Grandmaster • 19+ Years of Mastery
+91 98971 14311 | @KonicaKhurana
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REFUND & CANCELLATION

Refund, Cancellation & Replacement Policy

📅 Last Revised: October 2026 🔒 256-Bit SSL Encrypted 🛡️ Razorpay Verified Gateway ⚖️ GDPR & Indian DPDP Act Compliant

At Konica Khurana, we are dedicated to delivering transformative spiritual wisdom, energized physical artifacts, and professional astrological guidance with the highest degree of craftsmanship and ethical integrity. Please review our complete Refund, Cancellation, and Replacement Policy below before placing an order or booking a consultation.

⚠️ Key Policy Highlights 1. Delivered Physical Products: Once a physical product has been delivered to your address, NO monetary refunds will be issued under any circumstances. In case of transit damage or defect, we provide a 100% Free Replacement.
2. Delivered Services & Consultations: Once a personal consultation or healing session has been conducted/delivered, NO refunds will be initiated.
3. Prior Cancellation Rights: Customers retain the full right to cancel unshipped physical orders or upcoming consultations by emailing us before delivery/session commencement.

1. Physical Shop Products (Crystals, Pyramids, Yantras, Malas)

A. No Monetary Refund Post-Delivery

Every healing crystal bracelet, brass Sri Yantra, gemstone pyramid, and consecrated item undergoes personalized ritual energization with Vedic mantras and Reiki frequency before dispatch. Because each item is energized specifically for the client, we do not accept returns or issue monetary refunds once the product has been successfully delivered.

B. 100% Free Replacement for Damaged or Defective Items

If your package arrives physically damaged in transit, with defective parts, or with an incorrect item, you are entitled to an immediate 1-to-1 Free Replacement of the same product.

How to Claim Your Replacement:

  • Notify our support team within 48 hours of delivery by sending an email to info@konicakhurana.com or messaging WhatsApp at +91 98971 14311.
  • Include your Order ID, tracking number, and clear unboxing photos/video clearly showing the damaged parcel and item.
  • Upon verification by our dispatch team, we will immediately process and ship a fresh energized replacement to your address at zero additional cost.

C. Pre-Dispatch Order Cancellation

You have the full right to cancel any physical product order before it has been dispatched by our fulfillment team. To cancel an unshipped order, immediately send an email to info@konicakhurana.com with your Order ID and subject line “Order Cancellation Request”. If the order has not yet been handed to our courier partner, we will cancel the order and process a full 100% refund to your original payment method.

2. 1-on-1 Consultations & Energy Healing Sessions

A. No Refund After Service Delivery

Astrological consultations, Tarot readings, Reiki energy sessions, Numerology name corrections, and Vastu consultations require extensive advance calculations and live dedicated time with Konica Khurana. Once a consultation session has been conducted or delivered, no refunds will be initiated under any circumstances.

B. Cancellation & Rescheduling Notice Period

We understand that unexpected schedule conflicts may arise. You have the right to reschedule or cancel your booked appointment subject to the following timeline:

Cancellation Notice Given Eligible Resolution
24+ Hours Prior to Appointment 100% Full Refund or Free Rescheduling to any available date/time slot.
Less than 24 Hours Prior Non-refundable. One-time emergency reschedule may be granted at practitioner discretion based on availability.
Client No-Show (Missed Call) Non-refundable and non-reschedulable after 15 minutes of unannounced absence.

3. Digital Courses, Masterclasses & PDF Downloads

Due to the instant, downloadable, and authenticated nature of digital intellectual property, all sales of online video masterclasses and protected PDF workbooks (such as the Numerology & Life Purpose Blueprint) are final and non-refundable once student access has been granted.

4. Refund Processing Timelines & Method

For all approved pre-dispatch cancellations and timely consultation cancellations (24+ hours notice):

  • Refunds are initiated directly through our secure payment gateway partner, Razorpay.
  • The refund amount will be credited back to the original source account (UPI, Credit Card, Debit Card, or Net Banking) within 5 to 7 banking business days in accordance with standard banking reconciliation cycles.

5. How to Contact Us for Support

To initiate a pre-dispatch cancellation, request a damaged item replacement, or reschedule a consultation: